About Candle AI

Candle AI is a fast-growing legal-tech startup based in Austin, TX. Our AI-powered email assistant for lawyers integrates directly into Gmail & Outlook. Our mission is to revolutionize how high-volume professional services firms like law firms manage their client communications, save hours of billable time, and unlock additional revenue.

Backed by prominent investors like The Legal Tech Fund (TLTF) and with a growing pipeline of law firms & trusted early design partners, Candle AI is on track to become the status quo in legal email efficiency.

The Role

We're seeking a QA Contractor to perform comprehensive system-level testing before each release to our customers. You'll be responsible for ensuring our multi-platform product (Chrome Extension, Outlook Add-in, web portal) works flawlessly across different environments, catching issues before they reach production. This is a critical quality gate role that directly protects our customer experience.

What You'll Do

System-Level Testing (60%)

• Execute comprehensive test plans across Chrome Extension, Outlook Add-in, and web portal

• Perform end-to-end user journey testing (signup, authentication, email composition, integrations)

• Validate AI-generated email responses for quality, accuracy, and appropriateness

• Test across multiple browsers (Chrome, Edge, Brave) and Outlook platforms (Desktop, Web, Mac)

• Verify OAuth integrations with Gmail and third-party case management systems

• Test email template management, settings, and user preferences

• Validate cross-platform feature parity and consistency

Regression & Release Testing (30%)

• Execute regression test suites before staging and production deployments

• Verify bug fixes and ensure no regressions in existing functionality

• Test new features against acceptance criteria

• Validate deployment across dev, staging, and production environments

• Perform smoke tests post-deployment to verify system health

• Test edge cases, error handling, and boundary conditions

Bug Reporting & Documentation (10%)

• Document bugs with clear reproduction steps, screenshots, and environment details

• Prioritize issues based on severity and user impact

• Communicate findings clearly to the engineering team

• Maintain test documentation and test case repositories

• Track issues through resolution and verify fixes

Platforms & Technologies You'll Test

Frontend Platforms

• Chrome Extension: Gmail integration, side panel, options page, content scripts

• Outlook Add-in: Compose interface, task pane, Outlook Desktop/Web/Mac

• Web Portal: React-based settings and management portal

• Cross-browser compatibility (Chrome, Edge, Brave, Safari)

Core Features to Test

• User authentication (Cognito, OAuth 2.0)

• Gmail and Outlook email reading/writing

• Third-party integrations (case management systems)

• Notification systems and error states

Backend Systems (Black Box Testing)

• API responses and error handling

• Authentication flows and token management

• Data persistence and synchronization

• Performance and response times

• LLM Evaluations

What We're Looking For

Required

• 3+ years of QA/testing experience, preferably in SaaS or web applications

• Experience testing Chrome extensions or browser-based applications

• Strong understanding of web technologies (REST APIs, OAuth, authentication flows)

• Excellent attention to detail and systematic testing approach

• Ability to write clear, detailed bug reports with reproduction steps

• Experience with multi-platform testing (web, mobile, or extensions)

• Comfortable working independently with minimal supervision

• Strong communication skills for async collaboration

Highly Desired

• Experience testing Outlook Add-ins or Office 365 applications

• Familiarity with AI/LLM-based products and testing AI outputs

• Experience with cross-browser and cross-platform compatibility testing

• Knowledge of testing OAuth flows and third-party integrations

• Understanding of manual and exploratory testing methodologies

• Experience with bug tracking tools (Jira, Linear, GitHub Issues)

• Basic understanding of Chrome DevTools and browser debugging

Bonus Points

• Experience with test automation (Playwright, Selenium, Vitest)

• Familiarity with React, TypeScript, or modern frontend frameworks

• Understanding of AWS services or serverless architectures

• Previous experience in startup environments

• Experience testing email clients or productivity tools

• Knowledge of accessibility testing (WCAG standards)

Testing Environment & Tools

You'll Work With

• Browsers: Chrome, Edge, Brave, Safari

• Email Clients: Gmail (web), Outlook Desktop, Outlook Web, Outlook Mac

• Environments: Local development, staging, production

• Tools: Chrome DevTools, browser consoles, network inspection

• Bug Tracking: GitHub Issues or similar

• Communication: Slack, async updates, bug reports

Ideal Candidate

You're someone who:

• Loves breaking things: You find edge cases others miss and take pride in thorough testing

• User-focused: You think about real user scenarios and pain points

• Detail-oriented: Nothing escapes your testing—you're meticulous and systematic

• Self-directed: You create test plans, prioritize testing, and work autonomously

• Clear communicator: Your bug reports are clear, actionable, and well-documented

• Curious: You explore the product deeply to understand how it works

• Quality-driven: You see yourself as the last line of defense for customer experience

Contract Details

Commitment

• Contract type: Part-time contractor (15-25 hours/week)

• Flexibility: Testing cycles align with the release schedule (typically weekly or bi-weekly)

• Duration: Initial 3-month contract with potential for extension

• Remote: Fully remote position

Typical Schedule

• Pre-release testing: 20-25 hours during release weeks

• Maintenance testing: 10-15 hours during non-release weeks

• Flexible hours, but availability during US business hours preferred for communication

Work Pattern

• Receive release notes and features to test

• Execute test plans over 2-3 day testing cycle

• Document and report findings

• Re-test fixes before final release approval

• Provide release sign-off or blocker identification

What Success Looks Like

• Zero critical bugs reach production that could have been caught in testing

• Clear, actionable bug reports that engineers can immediately reproduce and fix

• Comprehensive coverage across all platforms and user journeys

• Fast turnaround on testing cycles to maintain release velocity

• Proactive identification of edge cases and potential issues

Compensation

Competitive hourly rate based on experience, paid bi-weekly.

Location: Remote

To Apply: Send your resume and brief answers to these questions to careers@candle.ai:

1. Describe your experience testing browser extensions or Outlook add-ins

2. How do you approach testing an AI-powered email writing feature?

3. What's the most critical bug you've ever caught before production?

Candle AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.